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  • R.Ph. Shams Qaend

    May 19, 2023 at 8:41 pm

    Hi Adeel,

    Thank you so much for contacting us, and we sincerely apologize for any inconvenience that you are having.

    Upon checking your account, we found out that your payment didn’t go through, and the order was failed. You need to check your credit card first, then try paying again.

    Please let us know if you have any further questions.

  • Adeel Younas

    May 19, 2023 at 8:44 pm

    But I have checked the transaction it is been done and bank charged me 849CAD.

  • R.Ph. Shams Qaend

    May 22, 2023 at 12:25 pm

    Hi Adeel,
    Yes, it’s just a pre-authorization, it was not debited from your account, but right now, you have purchased it again, and your payment was successful, are you still having any issues?
    Please let me know

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